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Acuity only cares about getting your money not about you

Poor customer service, they don't take time to listen to you or care about you. They must be the insurance company that the movie "The Incredibles" used as a model for the company Robert Parr (aka Mr. Incredible) worked for. My advice is get insurance with a company that treats you right and stay away from Acuity.
#1421749
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Big mistake trusting a broker and not doing my own homework before going with them for our insurance. Apparently, they work with a third party (LexisNexis) and your rate goes up by 14%. They don't tell you why your rate increased so you have to call them and they are...
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Anonymous
Anonymous

LexisNexis is not a "third party", they provide driving records. There are a million companies out there who do this and EVERY SINGLE insurance company uses at least one. You ...

1.0
#1377043
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Acuity - Not a well known company. Too scary. Especially reading comm

PX’s way out of line for the coverage. Cancelling policy today
1.0
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#1235651
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Acuity - Poor customer service

Acuity cares more about their tall flagpole than their customers. Best to look elsewhere for your insurance needs.
#1202069
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My sister and I have had Acuity Insurance for a little over a year. House and two cars. We have not filed any claims. A few months ago, they accidentally canceled our house insurance. My sister's car insurance premiums rose every time she received a bill. The latest is...
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Anonymous
Anonymous

Acuity was a big mistake for me. They are very diectful with their rates and more than tripled my rate even without a claim.

#1168756
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Acuity - Do not sign up with this company

I wholeheartedly feel that Acuity insurance "baits and switches". If I could rate them in a minus category, I would. I never came even close to HINTING about inquiring about a claim in over 10 years that I had them as underwriter. But they pretty much doubled my premiums over one year after an audit. What a scam!!! DO NOT LET YOUR AGENT SIGN YOU UP WITH THIS COMPANY! THEY WILL SURELY DO YOU WRONG!!!!
1.0
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#1073545
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My experience with PLS and Acuity Insurance has been horrible. My roof had severe hail damage on September 19, 2016. Acuity sent PLS as their agent adjuster. Four contractors told me my roof was severely damaged. PLS disagreed.My experience with PLS and Acuity has been...
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Anonymous
Anonymous

PLS is Property Loss Specialists

#955449
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Acuity Auto Claim Review

Acuity is a terrible insurance company. 2 months ago I was rear ended this was a 4 vehicles chain collision. My car was total loss. I have submitted claim from my emergency hospital bills and I am taken through the hoops. It's unbelievable my advice if you have Acuity for insurance find a different company.
1.1
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Additional Fees
Billing Practices
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Value for money
#866598
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DO NOT GO TO ACUITY!!! They have horrible customer service! I suddenly started to not receive my bills so obviously they didn't get their payment from me. They then cancelled my policy but I never got the letter. They were however sending the correct info to my bank so...
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#824318
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I have been in business for 22 years. In that time I have never had a more frustrating experience than with Acuity. I was originally quoted a price for a year of insurance. They subsequently audited by account and found that they had made an error in my original quote....
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Anonymous
***y

You rich guys paying "in protest" [Ha!!!] are what drives rates up. If you didn't have the time, then how come you chronicled your crappy relationship with Acuity. Something i...

1.0
#745204
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